Orders and Returns

What payment methods does Fagiolino Cashmere accept?

Fagiolino Cashmere accepts all major credit cards and Paypal.

What shipping methods are available?

Fagiolino Cashmere ships with DHL Standard which dipending on the country takes 2-7 business days. The standard shipping method is free with any order. If you wish to receive your order faster, please contact by sending us an email. hello@fagiolinocashmere.com

How can I get a refund?

Within 14(fourteen) days from the return of your order, Fagiolino Cashmere will send an email once your return has been accepted, you will receive a refund through the payment method you had selected when ordering.

How can I track my order?

You will receive an email once your order has been processed including tracking number and a link forwarding you to the DHL website.

How can I return my order?

If you wish to return an order please contact us by email hello@fagiolinocashmere.com Please use the prepaid return label which was send with your order. Fagiolino Cashmere will charge returns. The return shipping cost is €8  (EU)and will be deducted from the refundable sums.

Account and Email

Why should I register my email with Fagiolino Cashmere?

Fagiolino Cashmere will be glad to share news, discounts and updates with you.

Where can I log in?

Please log in on the top right of page. Please enter your email address and your password, you have created when signing up for your account.

Why should I create an account with Fagiolino Cashmere?

A Fagiolino Cashmere Account only offers advantages. Find and track your orders instantly. Your shipping information will be kept on file. If you choose to leave your birth date, please be informed that Fagiolino Cashmere loves to celebrate them.

Product Information

Where does Fagiolino Cashmere produces its products?

Fagiolino Cashmere produces exclusively in Tuscany, Italy. Fagiolino Cashmere is proud to support the Italian traditional craftsmanship and small local artisans.

Are the products of Fagiolino Cashmere allergy tested?

All parts are natural or Nichel free. Fagiolino Cashmere furthermore prewashes all items to ensure longevity and beauty of its products.

What kind of Cashmere yarn does Fagiolino Cashmere use?

Fagiolino Cashmere uses exclusively Fibre Nobili Verrone from Biella, North Italian region known for its expertise in weaving precious Cashmere yarns.

How should I wash my Fagiolino Cashmere Products?

Fagiolino Cashmere products can be washed by hand at a temperature of 30 degrees Celsius and dried flat. Alternatively Fagiolino Cashmere products can be dry cleaned.

For any other questions, please contact our customer service: hello@fagiolinocashmere.com